Don't know if this is the place to post this or not but none of the other forums seems appropriate either.
I've been doing business with iboats for about 3 years. Loved their service and timely shipping. And normally great customer service. But…
Today I'm trying to order a Navionics Hotmaps Lake Explorer DVD. Two of them are listed on the site even though Fugawi Co. only produces one. In any event… One was listed at 20.07 and the other was listed at 15.05.
Soooo…. I place a call to Sales.
I explain the problem I'm having in that there are two different prices for the same thing – though they both have different model numbers. So after minutes of silence on the other end I'm told "They're both the same thing – in different warehouses." Yeah…. well… there's 5 bucks difference in price! "Well, the 15.05 is the right price!" Great I respond – except I've found it for less on another web site… "Where's that web site?" The voice on the other end queries. "Defender.com" is my response…. minutes of silence then "I see they have it for 12.00." "Yes" I reply. "Well… we can't sell it for that!" the voice on the other end delares. "You can't????" "No, my managers have told me we can't sell anything at a loss. I'm not sure how defender is selling it so cheap. It cost us more to buy it than that. So the lowest I can go is $13.27." "What about the LOW price GUARANTEE?" "Sorry – can sell it for $12.00. Is that all I can help you with?" "Yes, tell me about shipping charges"
I'm seeing charges for one of the identical items is going to cost me 7.80 for USPS coming from one warehouse and the very same item is 3.20 for USPS First Class coming from the other warehouse. After double checking I see that First Class USPS shipping is not even an option at warehouse #1. Why is that?"
The response: "I don't know – is that all i can help you with today?" Yup… headed to defender.com to place multiple orders.
To this point in time I have purchased from iboats:
Motorguide ProDigital 24v ProDigital Trolling Motor $845.00
ProMariner – ProTournament 300 battery charger $326.52
Another MotorGuide ProDigital 24v ProDigital Trolling motor $911.50
4 – spring lift ni-slide gas springs $65.15
Voltage Regulator $113.13
Replacement skeg $31.08
Navionics HotMaps – East $114.10
Total: $2,306.48
I'm betting this li'l incident will, in the end, cost iboat way more than the $1.27 difference that cost them this sale and who knows how many more from myself and others I influence.
I'm really disappointed in the outcome of this transaction. I've told many friends about iboats and now, it seems, I'll have to tell'em of this experience as well. This may seem a tad extreme to some but I'm the type that if I say I'll do something – I do it… even if it cost me. Why? Because I said I would. Now if there were "conditions" associated with iboats low price claim I would understand completely – but there is not.
Forum
Outdoor News Daily